Refund policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return under the conditions outlined below.

14-Day Return Period

You have 14 days from the date of delivery to request a return.

To be eligible for a return, the item must:

  • Be unworn, unused, and in its original condition.
  • Have all original tags attached.
  • Be returned in its original packaging whenever possible.
  • Be free from stains, odors, damage, or signs of wear.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards.
  • Final sale or clearance items.
  • Personalized or custom-made products.
  • Items that have been worn, washed, altered, or damaged after delivery.

How to Request a Return

To initiate a return, please contact us at:

Email: Azurebenidorm@gmail.com

Please include:

  • Your order number.
  • The item(s) you wish to return.
  • The reason for the return.

Once your return request is approved, we will provide instructions on how to return the item.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item received is defective.
  • The wrong item was sent.
  • The item was damaged during shipping.

We recommend using a tracked shipping service, as we are not responsible for returns lost in transit.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error.

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us within 48 hours of receiving your order and include photos of the issue so we can resolve it as quickly as possible.

Exchanges

We currently do not offer direct exchanges. If you would like a different size or item, please return the original product and place a new order.

Late or Missing Refunds

If you have not received your refund after the stated processing period:

  1. Check your bank account again.
  2. Contact your credit card provider, as processing times may vary.
  3. Contact your bank.