Shipping policy

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received and verified.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volume, processing times may be slightly delayed. If there is a significant delay, we will contact you via email.

Shipping Times

Estimated delivery times:

  • Europe: 7–12 business days
  • United Kingdom: 7–12 business days
  • United States & Canada: 7–15 business days
  • Australia & New Zealand: 7–15 business days
  • Rest of the World: 7–20 business days

Delivery times are estimates only and are not guaranteed.

Shipping Costs

Shipping costs are calculated and displayed at checkout.

From time to time, we may offer free shipping promotions. Any such promotion will be clearly indicated on our website.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.

Please allow up to 48 hours for tracking information to become active after shipment.

Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.

We are not responsible for delays caused by customs clearance procedures.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the order has already been shipped, we cannot guarantee replacement or refund. Any additional shipping costs resulting from incorrect information may be charged to the customer.

Lost, Stolen, or Delayed Packages

Once an order has been handed over to the shipping carrier, delivery is beyond our direct control.

We are not responsible for:

  • Lost packages marked as delivered.
  • Delays caused by carriers.
  • Delays caused by customs authorities.
  • Delays due to weather conditions or other unforeseen circumstances.

However, we will do our best to assist customers in resolving delivery issues with the carrier.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include photographs of:

  • The damaged item.
  • The packaging.
  • The shipping label.

We will review the case and work toward an appropriate solution.

Split Shipments

In some cases, items from the same order may be shipped separately depending on product availability and warehouse locations.

You will not be charged additional shipping fees for split shipments.